Below you will find the Instruction Sheet to file any warranty claims you may have for your CWS Doors or windows purchased during the original concrete restoration project.
All warranty claims are to be filed directly through the web site (see CWS Warranty Claim Instructions document below for the website address) and after submission a representative will come and verify the warranty claim.
The "CWS Warranty Claim Instructions" is the sheet you should follow to file your claim online. Follow these instructions and submit good pictures that document your problem. This sheet gives you the information you should use on your claim as to Company and Customer information. Use the data provided on the instruction sheet. You will of course use your own personal information as necessary.
Also included here is a "Sample Online Form with Instructions" which shows you a sample of the page you will be filling out online. It has been filled in with the information you are to use regarding your product.
Please print these instructions out and store with your door paperwork. Included here is also a copy of the warranty.
BE AWARE that the door is warrantied but the labor to install is not. There is a place on the form to check that you understand there will be a labor charge.
Please look over the documents, print them and keep them in a safe place.
Finally, we've received feedback from owners expressing their satisfaction with this process, the ease, responsiveness, and promptness of CWS to help resolve these warranty related issues.